Technical Writer

Product
Athens, Remote, Thessaloniki
Posted 2 weeks ago

We are DEUS EX MACHINA, a technology company specializing in Artificial Intelligence (AI), Machine Learning (ML), and analytics. Our client roster includes Fortune 100 organizations and startups. At DEUS EX MACHINA, we strive to develop solutions that make a positive impact. We are passionate about building innovative solutions that empower our clients to succeed and grow. At the core of our successful track record are our people, our commitment to client success, and our desire to make an impact through a creative, focused, and collaborative mentality.

Role Description:

We are dedicated to empowering our clients to unleash the power of their data and are currently seeking a Technical Writer to join our Marketing team in Athens, Thessaloniki or remote, full-time. 

The successful candidate will lead and execute the Documentation process end-to-end for our enterprise-level, AI applications. In this role, you’ll work with a talented team of PMs, Marketers, Engineers, Data Scientists, and Bioinformaticians to develop pixel-perfect documentation assets (Release Notes, User Guides, Use Cases, FAQs and more) to enable our users’ onboarding, training and engagement with our products. You will work independently to research, prepare, generate and maintain documentation artifacts and guidelines for internal and external consumption. 

Role Responsibilities:

  • Conceptualize, structure, and create artifacts for our AI SaaS products including user guides, release notes, and API documentation.
  • Continuously expand and improve the documentation artifacts in sync with our continuously deployed and improved product releases.
  • Collaborate with the Product Marketing team to plan, design and produce learning materials including step-by-step guides, troubleshooting articles, reference materials, use cases and other marcomm assets. 
  • Collaborate with our Product Management, Customer Success, and Product Marketing teams to produce new and improved content driven by our roadmap, user needs, user feedback and real-world use cases.
  • Work with Product Managers, Front- and Backend Engineers and UI/UX Designers to contribute to all aspects of a feature’s written artifacts, from UI text, to user guides, to API reference documentation.
  • Attend in-house product training, development sprints and demos to acquire and maintain an understanding of our applications technologies, development and release process.
  • Set standards for excellence. Establish best practices, templates, and style guides for product documentation and internal artifacts by our Science and Engineering teams.
  • Develop a scalable and reliable system for internal knowledge management and organization, including defining procedures, the Docs Ops tech stack, and liaising with teams to ensure content is always up to date.
  • Become a product expert and internal champion. Build and maintain a thorough understanding of DEUS’ products and technologies.

 

Required Qualifications:

  • Degree in Computer Science, Engineering, Communications, Technical writing or a related field
  • Minimum 3 years of proven experience in a similar position
  • Ability to evaluate and comprehend scientific and AI/ML concepts and generate compelling, crisp content.
  • Previous experience working with a modern documentation technology stack (Asciidoc, Markdown, Static Site Generators, Git and a docs-as-code approach).
  • Familiarity with or previous experience working in an Agile, Continuous Delivery development environment (Jira/Confluence)
  • Creative, empathetic, collaborative, and curious
  • Able to quickly iterate and improve
  • Ability to adhere to deadlines while maintaining the integrity and quality of artifacts delivered
  • Excellent organization skills and ability to triage and prioritize projects.
  • Proactive and social in reaching out to colleagues across the company, both in person and remotely.
  • Prior experience in biotech, bioinformatics and/or AI/ML is preferred but not required.
  • Own vision and creativity in selecting the right medium and form to convey the information most effectively.
  • Excellent English, both written and verbal.

What it’s  like to work with us:

DEUS EX MACHINA will provide you with resources and advanced tools necessary to deliver best-in-class results for our clients, in a workplace that inspires collaboration and creativity. Our people are the most important asset and we always strive for providing them with a good working-life balance. What to expect working at DEUS:

  • Competitive compensation packages based on qualifications.
  • Flexible work schedule
  • ​Professional and personal development opportunities
  • Private​ life &​ health insurance 
  • Room to experiment, learn and have fun
  • Peers with big smiles and fascinating ideas
  • A multi-disciplinary​, multinational​ team that values trust and autonomy

If you like the description above, we are looking forward to receiving your application. Please apply with your latest CV in English.

Apply Online

A valid email address is required.

As part of any recruitment process, Deus Ex Machina collects and processes personal data relating to job applicants. The range of personal information that Deus Ex Machina needs and collects includes your name, address, contact details including email address and telephone number, details of your qualifications, skills, experience and employment history. Deus Ex Machina has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a position in the company. The ways we collect this information is through our job application form and from third-party recruitment companies that are also compliant with GDPR. Your information may be shared internally for the purposes of the recruitment process. This includes members of the HR and recruitment team, interviewers, managers and IT staff if access to the data is necessary for the performance of their roles. We will not share your data with third parties unless your application for employment is successful and we make you an offer of employment. In case you accept the offer, we will then share your data with our external accounting partners in order to complete your recruitment. Your data is securely stored on our systems which include emails, local and cloud storage units for no more than 12 (twelve) months for consideration for future employment opportunities. At the end of that period, or once upon your request via our contact form, your data will be deleted or destroyed. As a data subject, you have the right to access and obtain a copy of your data on request, require the organization to change incorrect or incomplete data, require the organization to delete or stop processing your data and object to the processing of your data where Deus Ex Machina is relying on its legitimate interests as the legal ground for processing. If you want to exercise any of these rights, you can contact us at support@ekmechanes.com or through our contact form. Full Privacy Policy https://ekmechanes.com/privacy-policy/